Privacy Policy

Last updated: August 13, 2024

1. Introduction

Countattac ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Professional information (job title, company)
• Training preferences and goals
• Payment information (processed securely through third-party providers)
• Communication records (emails, phone calls, session notes)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing public speaking training services
• Communicating with you about our services
• Processing payments and managing accounts
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions
• Consent: When you have given explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

6. Your Rights and Choices

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

7. Cookies Policy

We use cookies to enhance your website experience. You can manage cookie preferences through our cookie consent banner or your browser settings. For detailed information, see our Cookie Policy.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet business and accounting requirements

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: